What is classed as “technical documentation”?
Technical documentation refers to the structured preparation and publication of technical facts and information to facilitate safe interaction with a product. It is always optimised according to the target group and purpose.. This is why there may be various documents compiled and made available to different groups of individuals. More in-depth information, for instance, is produced for those involved in machine repairs, while users receive only the information they need for safe operation and not for activities requiring extensive specialist knowledge.
It is important that the information is formulated to clearly convey meaning. It must also be structured so that it is clear and concise and can be followed by customers and users.
Digital or printed?
Although paper is still the most common format for technical documentation, it’s no longer all about the hard copy. Technical documentation is increasingly moving over to the digital world. Increasing demand is seen for electronic and interactive service and repair manuals as well as assembly and installation instructions, accessible to consumers anytime online.
Interactive Technical Documentation (ITD) is supplied on mobile end devices. In addition to text and imagery, it provides access to descriptive videos and exploded drawings that now bring together maintenance and spare parts procurement and greatly accelerate processes.
We are at the end of the phone!
When it comes to technical documentation, therefore, it’s not just about providing interactive pointers for the layman, i.e. how to remove a washing machine filter. More often, we’re talking repetitive repair and maintenance tasks packaged into imagery, films and even comics to facilitate productive interaction with new machinery on the part of maintenance personnel.
Though something seemly mundane can have its pitfalls. Often the technical documentation falls short of providing expert guidance on necessary work steps for all those involved in a machine’s life phases. Furthermore, the use of new technologies, editing systems and programs for illustrations and photo editing is increasing, placing higher demands on how documentation is created. There are, of course, many benefits for the user.
We’re on hand to help you overcome these hurdles and to create technical documentation for you that meets your precise requirements and expectations.